Jira Service Management

{"xsrfToken":"562d0440-5297-46b9-aec0-dea1a5771448_5b422e787113680f6cb196a4fe56d282aa59343f_lout","branding":{"id":"6","key":"exd","name":"External support desk","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a5e9d386-4330-4a8e-ae59-a8f2d0429495/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTYyNDhlZC1mM2QxLTRmOWYtOGFjNy1mNmJkNTQ4MTY3NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE1ZTlkMzg2LTQzMzAtNGE4ZS1hZTU5LWE4ZjJkMDQyOTQ5NSI6WyJyZWFkIl19LCJleHAiOjE2MjM3MDYzMjQsIm5iZiI6MTYyMzcwNTY2NH0.7e2KjdHE6kVMNqH1Te8TOmtHTIVFCnw8P2FPdeNJ39I&client=e56248ed-f3d1-4f9f-8ac7-f6bd5481676c&mode=fit","logoId":"a5e9d386-4330-4a8e-ae59-a8f2d0429495","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Voxell service desk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Voxell service desk","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0e127c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0a43c3b2-c469-4905-af8d-268d18a5a7fd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTYyNDhlZC1mM2QxLTRmOWYtOGFjNy1mNmJkNTQ4MTY3NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBhNDNjM2IyLWM0NjktNDkwNS1hZjhkLTI2OGQxOGE1YTdmZCI6WyJyZWFkIl19LCJleHAiOjE2MjM3MDYzMjQsIm5iZiI6MTYyMzcwNTY2NH0.KdIxlNZRQnucvcmNPW0NQqjmFbtQOYCb-7HWFd8xgGA&client=e56248ed-f3d1-4f9f-8ac7-f6bd5481676c&height=300&mode=fit","bannerMediaApiFileId":"0a43c3b2-c469-4905-af8d-268d18a5a7fd","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"exd","projectId":10007,"serviceDeskId":6,"name":"External support desk","description":"Welcome! You can raise a External support desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"45","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10541,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10541","groups":[17,16],"key":""},{"id":"62","name":"Request a content or style change","descriptionHtml":"","callToAction":"Request a content or style change","introHtml":"","icon":10550,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[16],"key":""},{"id":"51","name":"Onboard new users","descriptionHtml":"","callToAction":"Onboard new users","introHtml":"Request access for new employees/users.","icon":10516,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10516","groups":[18],"key":""},{"id":"47","name":"Get a guest user account","descriptionHtml":"","callToAction":"Get a guest user account","introHtml":"Raise a request to ask for temp website access for guests.","icon":10519,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10519","groups":[18],"key":""},{"id":"60","name":"Request geo-lock removal","descriptionHtml":"","callToAction":"Request geo-lock removal","introHtml":"If you plan on going overseas and need to access your website, we can temporarily remove geo-lock.","icon":10530,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10530","groups":[18],"key":""},{"id":"61","name":"Cloudflare Access / SAML SSO Issues","descriptionHtml":"","callToAction":"Cloudflare Access / SAML SSO Issues","introHtml":"","icon":10532,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[18],"key":""},{"id":"63","name":"Request additional resources or storage","descriptionHtml":"","callToAction":"Request additional resources or storage","introHtml":"Request a greater resource provision (temporarily or permanetly)","icon":10547,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10547","groups":[16],"key":""},{"id":"64","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"See a way we can improve? We're all ears.","icon":10535,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[16],"key":""},{"id":"65","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"","icon":10536,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10536","groups":[21],"key":""},{"id":"66","name":"Report a cyber attack or ransom","descriptionHtml":"","callToAction":"Report a cyber attack or ransom","introHtml":"For serious emergencies affecting private data or security involving criminal activity.","icon":10526,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[20],"key":""},{"id":"46","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[18],"key":""},{"id":"49","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer your website.","icon":10513,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10513","groups":[18],"key":""},{"id":"50","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10517","groups":[18,16],"key":""},{"id":"52","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10547,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10547","groups":[19,17],"key":""},{"id":"53","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new security key.","icon":10550,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[17],"key":""},{"id":"54","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[],"key":""},{"id":"56","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[20,19,16],"key":""},{"id":"57","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.","icon":10512,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10512","groups":[20,17,16],"key":""},{"id":"58","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"For example, upgrade a server (VPN) or an application (Jira).","icon":10528,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[20,19],"key":""},{"id":"59","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://jsjsjs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"Common Requests"},{"id":17,"name":"Computers"},{"id":18,"name":"Logins and Accounts"},{"id":19,"name":"Applications"},{"id":20,"name":"Servers and Infrastructure"},{"id":21,"name":"Billing"}],"orderMapping":{"18":[61,60,47,51,46,49,50],"21":[65],"20":[66,56,57,58],"16":[64,63,62,45,50,56,57],"17":[45,52,53,57],"19":[52,56,58]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bf8e261d-5e18-369c-bfd6-163b14f08219","appLinkName":"System Confluence","appLinkUrl":"https://jsjsjs.atlassian.net/wiki","spaceKey":"EXD","spaceName":"External support desk","spaceUrl":"https://jsjsjs.atlassian.net/wiki/spaces/EXD"},"labels":[],"projectKey":"EXD","serviceDeskId":6},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EXD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://jsjsjs.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/6?xdm_e=https%3A%2F%2Fjsjsjs.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjMDNmMWIxMDczODJkNWNhMDY0NzUyMzdhOTNjNjNhYzZhZDNmZmZlYWM5MTdjZGRmMTdhNzZjNTM0MTNhNzgxIiwiaXNzIjoiNTBjNTg2ODAtMzY3ZS0zZThhLWJiYzUtZDNhZWU5NzFlYjU5IiwiY29udGV4dCI6e30sImV4cCI6MTYyMzcwNjYyNCwiaWF0IjoxNjIzNzA1NzI0fQ.A9oL9pQU_-hCP_nR1yBVfT1ESdFkIqmTKg28h1XYkGY\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjUwYzU4NjgwLTM2N2UtM2U4YS1iYmM1LWQzYWVlOTcxZWI1OSIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkVYRCIsImlkIjoiMTAwMDcifX19LCJleHAiOjE2MjM3MDY2MjQsImlhdCI6MTYyMzcwNTcyNH0.FxDD0JBnNmRsb_xyAZAizzmJ-xDKdkPOonYf_0SKNPk\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"EXD\\\",\\\"id\\\":\\\"10007\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"EXD\\\",\\\"project.id\\\":\\\"10007\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\"}\",\n \"timeZone\":\"Australia/Sydney\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://jsjsjs.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}